Terms of Service

Effective Date: June 1, 2026 - Last Updated August 16, 2026

Welcome to ProcessPath! These Terms of Service (“Terms”) are a legally binding agreement between you (“you” or “User”) and Bold Intermedia LLC d/b/a ProcessPath (“ProcessPath,” “we,” “us,” or “our”). By accessing or using our website (processpath.io), task and ticket tracking platform, applications, API (when available), or any related services (collectively, the “Services”), you agree to these Terms. If you are using the Services on behalf of a company or organization (“Customer”), you represent that you have authority to bind that Customer to these Terms.Please read these Terms carefully. If you do not agree, do not use the Services.

1. Our Services

ProcessPath provides a simple, cloud-based platform for growing teams to create, assign, route, track, and manage tasks and workflows through tickets, checklists, real-time updates, notifications, and related features. We strive to make task management straightforward—no complicated training required.2. Accounts and Eligibility

- The Services are offered only to individuals and businesses located in the United States. You represent that you are located in the United States and that you are not accessing the Services from the European Economic Area, the United Kingdom, Switzerland, or any other jurisdiction where use of the Services would require GDPR or similar compliance obligations we do not undertake.
- ProcessPath is not GDPR-compliant. If you are located outside the United States, you may not create an account or use the Services.
- You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services.
- You may sign up for an account using a valid email address. We offer password-less authentication for convenience and security.
- Account Admins control workspace access and may invite team members or external collaborators (e.g., vendors/contractors).
- You are responsible for all activity under your account and keeping your login information secure.
- We may suspend or terminate accounts for violations of these Terms.

3. User Content and Customer Data

- You and your team own the content you create or upload to the Services (“User Content” or “Customer Data”), such as tickets, checklists, comments, and attachments.
- By using the Services, you grant us a limited, worldwide, royalty-free license to host, process, display, and transmit your User Content solely as necessary to provide and improve the Services.
- You are responsible for ensuring that your User Content complies with applicable laws and does not infringe third-party rights.
- We process Customer Data as a service provider/processor on behalf of the Customer. Customers control their own data and user permissions.

4. Licenses and Restrictions

- Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription term.
- You may not: (i) reverse engineer, copy, or modify the Services; (ii) use the Services for illegal purposes or to transmit harmful code; (iii) attempt to gain unauthorized access; (iv) resell or commercially exploit the Services without permission; or (v) overload or interfere with the Services.
- We may monitor usage to ensure compliance and improve the Platform.

5. Payments and Subscriptions

- Certain features require a paid subscription. Pricing and plan details are available on our website or in-app.
- Payments are processed securely via Stripe. You authorize us to charge your payment method for recurring fees.
- Subscriptions auto-renew unless canceled. You can manage or cancel your subscription through your account settings.
- We may offer free trials or beta access, which are subject to these Terms.

6. Termination and Data Deletion

- You may cancel your account or subscription at any time via your account settings or by contacting [email protected].
- Upon cancellation, we will generally delete your data within 90 days, subject to any legal obligations or backup retention needs.
- We may suspend or terminate your access for violation of these Terms, non-payment, or other reasons with notice where required.

7. Intellectual Property

- The Services, including all software, designs, logos, and content (excluding your User Content), are owned by ProcessPath or its licensors and protected by copyright, trademark, and other laws.
- You retain ownership of your User Content. We may use anonymized or aggregated data derived from the Services for analytics and product improvement.

8. Testimonials and Feedback

- We welcome your feedback and may publicly display testimonials you voluntarily provide (with attribution unless you request otherwise). You grant us a perpetual, royalty-free license to use such feedback for marketing and improvement purposes.

9. Disclaimers and Warranties

- The Services are provided “AS IS” and “AS AVAILABLE.” We do not warrant uninterrupted or error-free operation, nor do we guarantee specific results.
- To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of Liability

- In no event will ProcessPath, its affiliates, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages (including lost profits, data loss, or business interruption) arising from or related to the Services, even if advised of the possibility.
- Our total liability to you for any claim will not exceed the amount you paid to us in the 12 months preceding the claim (or $100 if no payment was made).
- These limitations apply to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify and hold ProcessPath harmless from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your User Content, or your violation of these Terms.

12. Dispute Resolution and Arbitration

- Any dispute, claim, or controversy arising out of or relating to these Terms or the Services will be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court.
- The arbitration will be conducted in Bexar County, Texas (or virtually if mutually agreed), by a single arbitrator. The arbitrator’s decision will be final and binding.
- You and we agree to waive any right to a jury trial or to participate in a class action lawsuit or class arbitration. All disputes must be brought in your individual capacity.
- This arbitration agreement does not prevent either party from seeking injunctive relief in court for intellectual property infringement or to enforce this arbitration provision.
- Each party will bear its own costs and attorneys’ fees. ProcessPath will not pay your attorney fees in any arbitration or litigation.

13. Governing Law and Venue

These Terms are governed by the laws of the State of Texas, without regard to conflict of laws principles. Any legal proceedings not subject to arbitration will be brought exclusively in the state or federal courts located in Bexar County, Texas. You consent to the personal jurisdiction of such courts.

14. Miscellaneous

- These Terms (together with our Privacy Policy) constitute the entire agreement between you and us.
- If any provision is held invalid, the remainder remains in effect.
- We may update these Terms with notice (e.g., by posting the revised version and updating the “Last Updated” date or emailing you). Your continued use after changes constitutes acceptance.
- No waiver of any breach will constitute a waiver of any other breach.
- You may not assign these Terms without our consent. We may assign them freely.
- ProcessPath will not be liable for delays or failures due to events beyond our reasonable control (force majeure).
- Geographic limitation. We currently offer the Services only within the United States. We may refuse, suspend, or terminate access if we believe you are located outside the United States or are using the Services in a way that would require us to comply with GDPR or other non-U.S. privacy regimes. We have no obligation to provide the Services, enter a data processing addendum, or implement Standard Contractual Clauses for users or customers outside the United States.

15. Contact Us

Questions about these Terms? Please reach out to [email protected].Thank you for choosing ProcessPath! We’re here to help your team get more done with less hassle.